Leon Cymbals are handmade instruments. Each cymbal is individually shaped, hammered, lathed and voiced by hand in Istanbul. Small variations in weight, appearance and tone are part of the character of a handmade cymbal.
Returns
If you would like to request a return, please contact us first. Returns must be approved before any item is shipped back.
Returned cymbals must be unused, undamaged and in original condition, with all original packaging when possible.
Custom Shop and special-order cymbals may not be eligible for standard returns unless there is a confirmed defect or shipping-related issue.
Return Shipping
Return shipping costs may vary by country and situation. Unless otherwise agreed in writing, return shipping and any related customs or handling costs may be the responsibility of the customer.
Damaged or Incorrect Items
If your cymbal arrives damaged or if you received the wrong item, please contact us as soon as possible with photos of the cymbal, package, shipping label and any visible damage.
Warranty
Leon Cymbals stands behind the quality of its handmade cymbals. Warranty evaluation is handled case by case.
The warranty does not cover normal wear, stick marks, fingerprints, patina, oxidation, misuse, accidental damage, improper storage, edge damage caused by impact, or cracks caused by playing technique, mounting issues or excessive force.
Because cymbals are musical instruments affected by playing style, setup and use conditions, each claim must be reviewed individually.
How to Request Support
Please contact us with:
- Order number
- Photos of the cymbal
- Photos of the affected area
- A short description of the issue
- If possible, a short video showing the problem
We will review the case and respond with the next steps.